roqtotoPrivacy Policy

This page describes what we collect when you use roqtoto and how we keep that data protected. We at roqtoto take your privacy seriously. When you create an account, deposit funds, or place a bet on Liga 1 or Piala AFF markets, we collect information necessary to verify your identity, process your payment, and deliver our service. We do not sell your data to third parties, and we apply industry-standard encryption to all sensitive information.

Our platform operates in supported jurisdictions only. Users are responsible for verifying that their access and use of roqtoto comply with their own jurisdiction's law. We store your account details, transaction history, and device information on secure servers. This policy explains what we collect, how we use it, and what rights you have over your data.

What We Collect on roqtoto

We collect personal information in several categories. When you sign up, we ask for your name, email address, phone number, and date of birth. During account verification (KYC), we request a copy of your identity document — a passport, national ID, or driver's license — and may ask for proof of address such as a utility bill or bank statement. We do not store the full document image; we extract and verify the key details and then delete the image after verification is complete.

When you deposit or withdraw funds, we collect transaction data: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), the timestamp, and the status. We also log your IP address, device type, browser, and operating system each time you log in. This helps us detect unusual account activity and protect against fraud.

We collect betting and gaming history — which markets you view, which games you play, your stakes, and your results. We use this data to personalise your experience and to comply with anti-money-laundering regulations. We do not use your data to profile you for marketing purposes outside roqtoto.

How We Use Your Data on roqtoto

We use your personal information to operate roqtoto: to verify your identity, process your deposits and withdrawals, settle your bets, and send you account notifications. We send transactional emails — deposit confirmations, withdrawal status updates, and login alerts — to keep you informed. We do not send marketing emails unless you opt in.

We use your data to comply with legal obligations. Regulators in supported jurisdictions require us to verify user identity and monitor for suspicious activity. We retain transaction records for seven years to meet these requirements. We also use your data to investigate disputes — if you report a missing withdrawal or a bet settlement issue, we review your transaction history to resolve it.

We analyse aggregate, anonymised data to improve roqtoto. For example, we may track which payment methods are most popular in Jakarta or Surabaya, or which football tournaments draw the most traffic. This helps us decide which features to build next. We do not use your individual data for this analysis.

Third-Party Processors and Data Sharing

We work with third-party service providers to run roqtoto. Our payment processor handles online payment, e-wallet, mobile banking, and bank-transfer transactions. Our identity-verification vendor checks your documents against government databases. Our hosting provider stores our servers in data centres outside Indonesia; your data may be processed in multiple jurisdictions. All processors sign data-protection agreements and are prohibited from using your data for their own purposes.

We do not share your data with advertisers, data brokers, or other commercial entities. We may disclose your data if required by law — for example, if a court orders us to provide transaction records in a dispute, or if a regulator requests information during an investigation. We will notify you of such requests unless legally prohibited from doing so.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences on roqtoto. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and help us recognise you on your next visit. We do not use cookies to track you across other websites. Our mobile app does not use cookies; instead, it stores a session token on your device.

Your Rights

You have the right to access, correct, or delete your personal data. You can download a copy of your account information — your profile, transaction history, and betting records — by requesting it from our support team. You can update your email, phone number, or address in your account settings at any time. If you wish to delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it.

You have the right to object to our use of your data for analysis or fraud detection. However, we cannot process your bets or withdrawals without your personal information, so objecting may prevent you from using roqtoto. You also have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data.

Data Security on roqtoto

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed and salted; we do not store it in plain text. We require two-factor authentication (2FA) on all accounts — you can enable it in your account settings. We conduct regular security audits and penetration tests. Our staff access your data only when necessary to resolve a support ticket or investigate fraud.

We cannot guarantee absolute security. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on how to protect your account. We recommend using a strong, unique password and enabling 2FA to reduce your risk.

Contact roqtoto

If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to data-access requests within 14 days. You can also reach out if you wish to exercise any of your rights — to correct your information, request a data export, or delete your account.

We update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on roqtoto. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of roqtoto comply with their jurisdiction's regulations.